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- Frequently Asked Questions
0279-64-2515
9: 00-22: 00
Do you have elevators?
We do not have an elevator.
There are some old-fashioned steep stairs, so
I think it is not suitable for customers who have difficulty walki…Continue readingIs there a non-smoking room?
Yes, "Matsu-no-Ma Ma", "Muso-no-ma" and "Wakakusa-no-ma" are non-smoking rooms.Is meal a room meal?
Basically it is all room meals.
However, since we are preparing a private room restaurant in the following cases,
Please note.
·Kotoboki-no…Continue readingCan I use a credit card?
Yes, you can use JCB, VISA, Master, AMEX, and Diners.
It also supports electronic money (Apple Pay / transportation IC card / iD / QUICPay /…Continue readingIs there a parking lot?
There is a free parking lot.(Covered / height restriction up to 2.5 M)
When coming by car, thank you for notifying us in advance.Is there a shuttle?
Free pickup is accepted from the terminal point "Shima Onsen" on the route bus.(From 14:00 to 17:00)
If you call us after arriving at the bu…Continue readingWhat is the bath time of the free open-air bath?
Check-in is available from 23:00 and the next morning from 6:30 to 9:30.
Reservations are based on time, and reservations can be made in the…Continue readingPlease let me know your check-in / check-out time.
Check in time is from 14:00 to 17:30.Dinner will be mainly from 18 o'clock.
Check out is at 10 o'clock.Breakfast will be served from 8 o'clo…Continue readingCan I speed up my check-in?
Normal check-in is from 14:00,
Basically, we cannot accept any procedures before that.
However, it is possible to store your luggage if you …Continue readingCan I extend the checkout time?
We are unable to accept advance reservations as it depends on the number of people on the day.
Please let us know during your stay.
On days…Continue readingPlease teach amenity goods.
【Rooms】
yukata, Hand towel, bath towel, Vinyl purse, toothbrush, hand soap, Coat(winter)
【bathroom】
shampoo, rinse, Body Soap, Soap, Hairdr…Continue readingIs there a refrigerator attached?
Available in all rooms.
There are also drinks inside.(※ Paid)
The amount will be settled together with the accommodation fee at the time of …Continue readingCan I bring in drinks / food?
I am sorry.
Child's retort Other than bringing in baby food, milk, etc.
We are sorry for food hygiene control.I am allergic to some ingredients ...
Please contact us by phone in advance.
(Depending on the content, we may not be able to respond.)
In addition, the owner of this facility i…Continue readingIs there a toilet / bathroom in the room?
Rooms are equipped with a toilet Kotoboki-no-ma, Matsu-no-Ma, is a three room Muso-no-ma
The room farthest from the shared toilet is Tatsut…Continue readingHow is the view from your room?
There is no room with a view of the river at our hotel,
There are good rooms when you see mountains such as autumn leaves, fresh green.
Acco…Continue readingIs there Internet connection / lending PC?
You can use Wifi for free.
Since pass is listed in the installation information of the room, please use it.
We do not have a lending PC, bu…Continue readingIs there a safe place for valuables?
For each room, safe is installed, please use.