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  2. Frequently Asked Questions

Frequently Asked Questions

  • Is there a non-smoking room?

    Unfortunately, we do not have it.
  • Is meal a room meal?

    Basically it is all room meals.
    However, since we are preparing a private room restaurant in the following cases,
    Please note.

    ·Kotoboki-noContinue reading
  • Can I use a credit card?

    Unfortunately we can not accept payment by credit card on site.
    ※You can use advance payment with credit card in the online card payment plaContinue reading
  • Is there a parking lot?

    There is a free parking lot.(Covered / height restriction up to 2.5 M)
    When coming by car, thank you for notifying us in advance.
  • Is there a shuttle?

    Free pickup is accepted from the terminal point "Shima Onsen" on the route bus.(From 14:00 to 17:00)
    ※plan depends on the plan.Please contacContinue reading
  • What is the bath time of the free open-air bath?

    The bathing time of the free outdoor bath will be from 6:30 to 23:00.
    We do not have a reservation, we manage it in the tag inside the facilContinue reading
  • Please let me know your check-in / check-out time.

    Check in time is from 14:00 to 17:30.Dinner will be mainly from 18 o'clock.
    Check out is at 10 o'clock.Breakfast will be served from 8 o'cloContinue reading
  • Can I speed up my check-in?

    I'm sorry.
    Basically it is not accepted, but we have prepared your luggage that you arrived earlier.
    It is possible to keep it.

    In additionContinue reading
  • Can I extend the checkout time?

    Because there are days that can be and can not be done depending on the congestion situation of the day,
    Thank you in advance for your underContinue reading
  • Please teach amenity goods.

    【Rooms】
    yukata, Hand towel, bath towel, Vinyl purse, toothbrush, hand soap, Coat(winter)

    【bathroom】
    shampoo, rinse, Body Soap, Soap, HairdrContinue reading
  • Is there a refrigerator attached?

    All rooms are attached.
    The contents are as follows.(※ Paid)

    -------------------------
    Bottle of beer × 5, Local wine(White)× 1, Local sakeContinue reading
  • Can I bring in drinks / food?

    I am sorry.
    Child's retort Other than bringing in baby food, milk, etc.
    We are sorry for food hygiene control.
  • I am allergic to some ingredients ...

    Please contact us by phone in advance.
    There are cases where we can not respond.Please note.

    ※The hotel deals with soba as the main ingrediContinue reading
  • Do you correspond to a vegetarian diet?

    Unfortunately, we do not correspond.
  • Is there a toilet / bathroom in the room?

    Rooms are equipped with a toilet Kotoboki-no-ma, Matsu-no-Ma, is a three room Muso-no-ma
    The room farthest from the shared toilet is TatsutContinue reading
  • How is the view from your room?

    There is no room with a view of the river at our hotel,
    There are good rooms when you see mountains such as autumn leaves, fresh green.
    AccoContinue reading
  • Is there Internet connection / lending PC?

    You can use Wifi for free.
    Since pass is listed in the installation information of the room, please use it.

    We do not have a lending PC, buContinue reading
  • Is there a safe place for valuables?

    For each room, safe is installed, please use.

Inquiries

0279-64-2515

9: 00-22: 00