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  2. Frequently Asked Questions

Frequently Asked Questions

  • Is there a non-smoking room?

    Yes, "Matsu-no-Ma Ma", "Muso-no-ma" and "Wakakusa-no-ma" are non-smoking rooms.
  • Is meal a room meal?

    Basically it is all room meals.
    However, since we are preparing a private room restaurant in the following cases,
    Please note.

    ·Kotoboki-noContinue reading
  • Can I use a credit card?

    Yes, you can use JCB, VISA, Master, AMEX, and Diners.
    It also supports electronic money (Apple Pay / transportation IC card / iD / QUICPay /Continue reading
  • Is there a parking lot?

    There is a free parking lot.(Covered / height restriction up to 2.5 M)
    When coming by car, thank you for notifying us in advance.
  • Is there a shuttle?

    Free pickup is accepted from the terminal point "Shima Onsen" on the route bus.(From 14:00 to 17:00)
    ※plan depends on the plan.Please contacContinue reading
  • What is the bath time of the free open-air bath?

    Check-in is available from 23:00 and the next morning from 6:30 to 9:30.
    However, please refrain from using the bath during meal times (18:0Continue reading
  • Please let me know your check-in / check-out time.

    Check in time is from 14:00 to 17:30.Dinner will be mainly from 18 o'clock.
    Check out is at 10 o'clock.Breakfast will be served from 8 o'cloContinue reading
  • Can I speed up my check-in?

    Normal check-in is from 14:00,
    Basically, we cannot accept any procedures before that.
    However, it is possible to store your luggage if you Continue reading
  • Can I extend the checkout time?

    Because there are days that can be and can not be done depending on the congestion situation of the day,
    Thank you in advance for your underContinue reading
  • Please teach amenity goods.

    yukata, Hand towel, bath towel, Vinyl purse, toothbrush, hand soap, Coat(winter)

    shampoo, rinse, Body Soap, Soap, HairdrContinue reading
  • Is there a refrigerator attached?

    All rooms are attached.
    The contents are as follows.(※ Paid)

    Bottle of beer × 5, Local wine(White)× 1, Local sakeContinue reading
  • Can I bring in drinks / food?

    I am sorry.
    Child's retort Other than bringing in baby food, milk, etc.
    We are sorry for food hygiene control.
  • I am allergic to some ingredients ...

    Please contact us by phone in advance.
    There are cases where we can not respond.Please note.

    ※The hotel deals with soba as the main ingrediContinue reading
  • Do you correspond to a vegetarian diet?

    Unfortunately, we do not correspond.
  • Is there a toilet / bathroom in the room?

    Rooms are equipped with a toilet Kotoboki-no-ma, Matsu-no-Ma, is a three room Muso-no-ma
    The room farthest from the shared toilet is TatsutContinue reading
  • How is the view from your room?

    There is no room with a view of the river at our hotel,
    There are good rooms when you see mountains such as autumn leaves, fresh green.
    AccoContinue reading
  • Is there Internet connection / lending PC?

    You can use Wifi for free.
    Since pass is listed in the installation information of the room, please use it.

    We do not have a lending PC, buContinue reading
  • Is there a safe place for valuables?

    For each room, safe is installed, please use.



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